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Institut Catholique de Toulouse - ICT
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Fiche signalétique

  • Crédits ECTS : 1
  • Niveau d'étude : BAC +1
  • Volume horaire : 10h00
  • Langue d'enseignement : Anglaise
  • Période d'enseignement : Second semestre

Introduction to Communication




Communicating effectively in a multi-cultural world


How do we define Communication ?

What is the purpose of communication ?

Identifying each stage of the communication process in a simple diagrammatic form.

Non-verbal communication

a) Body language – identifying the different ways we express ourselves. Discussing the qualities of good communication for listeners. Characteristic behaviour in other cultures, i.e., assumptions, values, beliefs.

b) Signs and Notices –  What, Where, Why? Identifying the importance of different styles of  language or visual image used in getting a message across.

Verbal communication

How we greet people we meet.  Discussing the important qualities of good communication for speakers.

Communication skills – the importance of removing barriers

a) Stereotyping –  identifying assumptions made according to nationality and / or gender.

b) Identifying the best communication channel to send a message effectively

c) Understanding verbal and non-verbal feedback

d) Negotiating and problem solving

Communication skills and the media

Discussing the importance of the different styles of language used and its impact :-

television and radio ; news reporting ; political discourse ; advertising





  1. Group work / pairwork / individual work
  • Discussions / debates
  • Role-play
  • Experiences
  • Explanations
  • Games and Quizzes
  • Exercises
  • Written response
  • CD's listening exercises




  • Students will recognise the importance of effective communication in various situations.
  • They will learn that behaviour we consider to be bizarre or rude may be acceptable or polite in other cultures.
  • By developing their awareness of the signs and signals of body language, they will understand other people more easily and communicate more effectively with them.
  • They will have a broader knowledge of the importance of good communication and how it is invaluable for success in today's global business environment.
  • Students will have a better understanding of spoken English and of new vocabulary in the different contexts of communication
  • Students will be able express themselves more clearly in spoken English


  1. To give students the opportunity to practise observation and interpretation skills.
  2. To broaden students horizons and knowledge of the ways of other cultures.
  3. To raise their awareness of their own culturally determined values, behaviour and ways of thinking.
  4. To develop empathy and respect and to acknowledge the views of others.
  5. To give students the freedom to express their ideas and opinions in controlled situations.
  6. To help them understand why correct verbal and non-verbal language is important in today's business world.
  7. To develop students language skills so that they communicate in the clearest, most effective way possible.


Institut Catholique de Toulouse

31 rue de la Fonderie
B.P. 7012
31068 Toulouse Cedex 7

Tél : 05 61 36 81 00

Contact :L'ICT (dircabrectorat @

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